Frequently asked questions.

Start a live chat from the Help Center or the support launcher available across the site. Our average first response time is about one hour, although it can vary with demand and the complexity of your question.

Include your account email or account ID, the product, plan and profile involved, the approximate time of the issue with your time zone, any visible error message or request ID, and the steps needed to reproduce it. Never send passwords, API keys, or full proxy credentials.

Use our Contact page for billing, legal, privacy, account-security, abuse, procurement, partnership, or other detailed inquiries that need a written record. Live chat remains the best starting point for day-to-day product help.

Yes. Tell us what you are building, the sites or apps you need to reach, the countries you need, and whether you require rotation or a stable session. We can help narrow down the right product and configuration without requiring access to your credentials.

Vital is a proxy network for teams that need reliable, real-world IPs: residential and mobile pools plus static ISP proxies, all managed from one dashboard with a single prepaid balance.

Create an account, pick a product, and generate credentials in minutes. We provide dashboard controls, clear docs, and HTTP(S) / SOCKS5 endpoints so you can plug Vital into your existing stack without a custom SDK.

Yes. We source IPs through vetted partners and enforce usage policies that prohibit abuse. Ethical sourcing is part of how we keep pools clean and blocks lower over time.

Residential proxies use real household IPs—best when sites treat datacenter traffic differently. ISP proxies give you static addresses on real ISP lines for long-lived sessions (accounts, checkout, ads). Mobile proxies route through carrier networks when you need mobile-only or app-store experiences.

Use sticky sessions when you need the same IP for a login, cart, or multi-step flow. Use rotation when you're scraping at scale and want each request to look like a different user. You can switch between both in the dashboard or API.

HTTP(S) and SOCKS5 on every product. Point your client at our gateway with your credentials and you're routing — no custom SDK required, though starter snippets for Python, Node.js, Go, and cURL live on the homepage.

Yes. Residential and mobile plans support profiles — separate logins with their own data allocation, so you can split usage between projects, teammates, or clients without buying separate plans.

Pay for what you use. Residential and mobile proxies bill per GB, ISP proxies per IP per month, and rates drop as your volume grows. One prepaid balance works across every product. The price you see is what you pay for the service, though applicable taxes or VAT may be added at checkout depending on your location.

Yes. Every new account starts with a free trial — no credit card required. Create an account, send some real traffic at your actual targets, and top up only when the success rates convince you.

Residential and mobile data doesn't expire by default — your balance stays available until you use it, though a specific promotion or credit may carry its own expiry. ISP proxies run on a fixed term of about 30 days per IP, offered as a one-time purchase or an auto-renewing subscription. You can also enable automatic top-ups so your residential or mobile balance never runs dry mid-job.

Short eligibility windows apply — for example, unused residential and mobile data can qualify shortly after purchase, and new ISP purchases have a brief grace period, while renewals and meaningfully used traffic generally aren't refundable. See our Refund Policy for the exact terms, and if something went wrong on our side — like a billing error or unusable service — contact us and we'll make it right.

Yes—180+ countries with city-level targeting where available. Choose locations in the dashboard or pass parameters through the API so your traffic matches the market you're researching or monitoring.

Static ISP proxies are available in a growing set of countries, each sold per IP with a real ISP footprint. Check the ISP proxies page for the locations available right now.

Residential and mobile plans support state- and city-level targeting where pool density allows. Set it per request through the generator or your API parameters — no extra charge for precision.

Web scraping and AI data collection, SEO and SERP monitoring, ad verification, price monitoring, sneaker and retail automation, and multi-account management — anywhere you need traffic that looks like real users in real places.

Yes. Residential proxies with rotation are the standard setup for large-scale, clean data collection — fewer blocks and CAPTCHAs mean less budget burned on failed retries.

Yes — fraud, attacks, spam, and anything illegal are prohibited and enforced. See our Terms and Conditions for the full acceptable-use policy; we suspend accounts that put the network or its IP partners at risk.