Service Providers and Subprocessors

Overview

Vital Innovations LLC uses third-party service providers to operate, secure, support, analyze, and bill for the Vital services. This list supplements the Vital Privacy Policy.

The information made available to a provider depends on the applicable integration and processing context. Not every provider processes information about every customer, and the provider's legal role may vary depending on the service and processing context.

Questions about this list or Vital's use of service providers may be sent to legal@vital-data.io.

Current Providers

• Cloudflare — DNS, content delivery, network security, traffic protection, and approximate country detection.
• Vercel — website and dashboard hosting and delivery.
• Railway — application and API hosting.
• Hetzner — proxy infrastructure, databases, analytics storage, and related hosting.
• Sentry — error monitoring, diagnostics, and performance monitoring.
• PostHog — consented product analytics, funnels, and feature-usage measurement.
• Better Stack — operational log search, uptime monitoring, incident alerting, and request diagnostics.
• Resend — transactional, product-update, and marketing email delivery.
• Paddle — card payments, billing, merchant-of-record services, taxes, refunds, subscriptions, invoices, and fraud prevention.
• Stripe — card and supported payment-method processing, saved payment methods, billing, subscriptions, invoices, tax calculation where enabled, refunds, disputes, and fraud prevention.
• Cryptomus — cryptocurrency payment processing and transaction reconciliation.
• Google — Google sign-in and Google Analytics 4.
• GitHub — GitHub sign-in.
• Discord — Discord sign-in, customer support, community communication, and customer-configured webhook alerts.
• Crisp — live-chat support and customer communications.
• Upstream residential, mobile, and ISP network providers — provisioning, routing, capacity, service operation, and investigation of network or abuse issues.

Changes to This List

Vital may update this list when providers or processing purposes change. The current version will show a revised last-updated date. Material changes will be communicated where required by an applicable agreement or law.

For more information about the categories of personal information involved, processing purposes, disclosures, international transfers, retention, and your rights, review the Vital Privacy Policy.

Contact

Email: legal@vital-data.io

Vital Innovations LLC, 5830 E 2nd St, Ste 7000 #11015, Casper, WY 82609, United States